bd89h Privacy Policy
At bd89h, your personal data belongs to you. This Privacy Policy explains in plain terms what information we collect when you use our platform, how we use it, who we may share it with, and the controls you have over your own data as a player based in Bangladesh.
Our Privacy Principles
Six commitments that define how bd89h approaches the collection, use, and protection of your personal data
Minimal Data Collection
bd89h collects only the personal data that is genuinely necessary to operate your account, process your transactions, and meet our legal obligations. We do not collect data speculatively or store information we have no operational need for.
Full Transparency
We are open about what data we hold, why we hold it, and how long we keep it. This Privacy Policy sets out each data category, its legal basis, and its retention period. There are no hidden data practices at bd89h.
Your Data, Your Rights
You have the right to access, correct, and request deletion of the personal data we hold about you. You can exercise these rights at any time by contacting our support team. bd89h will respond to all data rights requests within a reasonable timeframe.
Security by Design
All data transmitted between your device and bd89h is protected by industry-standard TLS/SSL encryption. Our servers implement strict access controls, and all team members with access to player data are subject to confidentiality obligations.
No Selling of Your Data
bd89h will never sell, rent, or trade your personal information to third parties for marketing purposes. Data shared with trusted third-party service providers is limited to what those providers strictly need to deliver their service on our behalf.
Retention Limits
bd89h does not retain personal data indefinitely. Each category of data is held only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Upon expiry of the retention period, data is securely deleted or anonymised.
1 Who We Are
bd89h ("we", "us", "our") operates the online casino and sports betting platform available at bd89h.io. bd89h is an independently operated platform designed to serve adult players in Bangladesh and provides casino games, live dealer tables, slot titles from leading providers, and cricket betting markets in a secure English-language environment.
For the purposes of this Privacy Policy, bd89h is the data controller responsible for determining how and why personal data collected through bd89h.io is processed. If you have questions about our data practices, you may contact us at any time using the details in Section 14.
This Privacy Policy applies to all personal data collected when you visit bd89h.io, register an account, make a deposit or withdrawal, use our games or betting markets, interact with our customer support team, or participate in any bd89h promotion.
2 Data We Collect
bd89h collects personal data in three principal ways: information you provide to us directly, information generated automatically by your use of the platform, and information received from trusted third-party partners.
2.1 Information You Provide Directly
- Registration data: Full legal name, date of birth, residential address, email address, and mobile number provided when you create an account.
- Identity verification (KYC) documents: Copies of government-issued photo ID (National Identity Card, passport, or driving licence) and, where required, proof of address documents.
- Payment information: Mobile wallet identifiers (such as your bKash, Nagad, Rocket, or Upay registered number) used to process deposits and withdrawals. bd89h does not store full card numbers or banking credentials.
- Support communications: Records of conversations with the bd89h customer support team via live chat, email, or WhatsApp.
- Preference settings: Responsible gaming limits, notification preferences, and any other account configuration you submit through the platform settings.
2.2 Information Generated Automatically
- Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
- Session and usage data: Login timestamps, session duration, pages visited, games played, wagers placed, bet outcomes, and deposit/withdrawal history.
- Cookies and similar technologies: As described in Section 6, bd89h uses cookies to maintain your session, remember your preferences, and support fraud prevention measures.
- Geolocation data: Approximate geographic location inferred from your IP address, used to apply market-specific rules and detect access from restricted jurisdictions.
2.3 Information from Third Parties
- Payment providers: Transaction confirmation data from bKash, Nagad, Rocket, and Upay used to verify deposit and withdrawal completion.
- Identity verification services: Where bd89h uses a third-party KYC provider, we may receive a verification result (pass/fail/refer) and summary data without storing the underlying document scan on our own servers.
- Fraud and risk screening: Risk signals from third-party fraud-detection systems used to protect the platform and all players from financial crime.
3 How We Use Your Data
bd89h uses the personal data described in Section 2 for the following purposes:
| Purpose | Description |
|---|---|
| Account creation & management | To register your account, verify your identity, and maintain your player profile throughout the lifecycle of your relationship with bd89h. |
| Transaction processing | To process deposits made via bKash, Nagad, Rocket, or Upay, credit your account, and process withdrawal requests in BDT. |
| Game delivery | To provide access to casino games, live tables, slots, and cricket betting markets, and to record and settle wagers accurately. |
| Customer support | To respond to your enquiries, resolve disputes, investigate complaints, and maintain records of support interactions. |
| Fraud prevention & security | To detect and prevent duplicate accounts, money laundering, bonus abuse, unauthorised access, and other fraudulent or illegal activity. |
| Responsible gaming | To monitor play patterns that may indicate problem gambling, apply self-imposed limits, action self-exclusion requests, and meet welfare obligations. |
| Legal & regulatory compliance | To meet anti-money laundering (AML), know-your-customer (KYC), and other legal obligations applicable to bd89h's operations. |
| Service improvement | To analyse aggregated usage data, identify technical issues, improve platform performance, and develop new features — always using data in anonymised or aggregated form where possible. |
| Promotional communications | To send you details of offers, bonuses, and promotions relevant to your account — only where you have not opted out of marketing communications. You can opt out at any time via your account settings. |
4 Legal Bases for Processing
bd89h processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
- Contractual necessity: Processing required to fulfil our contract with you — including operating your account, processing transactions, and delivering the games and betting services you have requested.
- Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC verification requirements, and record-keeping rules.
- Legitimate interests: Processing carried out in pursuit of bd89h's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing carried out on the basis of your freely given, informed consent — primarily in the context of marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of any processing carried out prior to withdrawal.
5 Sharing Your Data
bd89h does not sell, rent, or trade your personal data. We may share personal data with the following categories of third party only to the extent necessary for the stated purpose:
5.1 Payment Processors
Transaction data is shared with mobile financial service providers — bKash, Nagad, Rocket, and Upay — solely to initiate, confirm, and reconcile deposit and withdrawal transactions on your behalf.
5.2 Game Content Providers
When you play a game provided by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited session data — including your player session token, stake, and game outcome — is transmitted to that provider's systems to deliver the game. These providers operate under their own data protection obligations and are contractually restricted from using your data for any purpose beyond game delivery.
5.3 Identity Verification & Fraud Prevention Services
Where bd89h uses third-party KYC or fraud-screening providers, identity document data and risk signals may be shared with those providers for the sole purpose of completing the verification or screening check. Such providers are bound by strict confidentiality and data processing agreements.
5.4 Legal and Regulatory Authorities
bd89h may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or lawful regulatory request. In such cases, bd89h will disclose only the minimum information required to satisfy the legal obligation.
5.5 Business Transfers
In the event that bd89h undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that arise as a result.
6 Cookies & Tracking Technologies
6.1 What Are Cookies
Cookies are small text files placed on your device by a website when you visit it. bd89h uses cookies and similar technologies (such as local storage and session tokens) to keep the platform functioning correctly and to improve your experience.
6.2 Types of Cookies We Use
- Strictly necessary cookies: Required for the platform to function. These include your authentication session token (so you remain logged in), CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Functional cookies: Store your preferences — such as your chosen language (English), notification settings, and responsible gaming limit configurations — so they are restored on your next visit.
- Analytics cookies: Collect anonymised data about how visitors use bd89h.io — such as which pages are visited most frequently and where users encounter errors. This data helps us improve the platform. No personally identifiable information is collected through analytics cookies.
- Security and fraud-detection cookies: Used to detect suspicious behaviour patterns, flag potentially fraudulent sessions, and protect the platform against automated attacks and bot activity.
6.3 Managing Cookies
Most modern browsers allow you to view, manage, and delete cookies through the browser's settings menu. Please note that disabling strictly necessary cookies will prevent you from logging in to your bd89h account and using core platform features. Disabling functional cookies may cause your preferences to be lost between sessions. For guidance on managing cookies in your specific browser, consult your browser's help documentation.
7 Data Retention
bd89h retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML and KYC regulatory obligations |
| KYC / identity documents | 5 years from submission or account closure | Legal due-diligence record-keeping |
| Transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Game and betting history | Duration of account + 2 years after closure | Dispute resolution and audit trail |
| Customer support records | 3 years from last interaction | Quality assurance and complaint handling |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent basis |
| Technical logs and session data | 90 days from creation | Security monitoring and fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
8 Data Security
bd89h implements a layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
- TLS/SSL encryption: All data transmitted between your browser or mobile device and bd89h's servers is encrypted using Transport Layer Security (TLS). This prevents interception of your login credentials, payment data, and personal information in transit.
- Encrypted data storage: Sensitive data fields — including identity document references and payment identifiers — are stored in encrypted form within our databases.
- Access controls: Access to systems that hold personal data is restricted to authorised bd89h personnel on a strict need-to-know basis. All access is logged and subject to periodic review.
- Two-factor authentication (internal): bd89h staff accessing production systems containing player data are required to use multi-factor authentication.
- Regular security reviews: bd89h conducts periodic reviews of its security architecture, including vulnerability assessments and review of third-party integrations, to identify and remediate potential weaknesses.
- Incident response: bd89h maintains a documented incident response procedure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players without undue delay and take immediate steps to contain and remediate the incident.
While bd89h takes all reasonable technical and organisational measures to protect your data, no internet transmission or electronic storage system is entirely risk-free. You also have a role to play: please ensure your bd89h account password is unique, strong, and kept confidential.
9 Your Rights
As a bd89h player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at support at bd89h.io or via 24/7 live chat. We will respond to all valid requests within a reasonable timeframe and at no charge for standard requests.
- Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
- Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
- Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent, or where processing is unlawful. Please note that certain data must be retained to fulfil our legal obligations and cannot be deleted on request.
- Right to restrict processing: In certain circumstances, you may ask us to suspend the processing of your personal data while a complaint or rectification request is being investigated.
- Right to data portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
- Right to object: You may object to processing carried out on the basis of legitimate interests, including any profiling carried out for fraud-detection purposes, where you believe your rights and freedoms override those interests.
- Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
10 Children & Minors
The bd89h platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, access the platform, or provide any personal information to bd89h.
If bd89h becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered an account with bd89h, please contact our support team immediately at support at bd89h.io.
bd89h encourages parents and guardians to make use of parental control software to prevent underage individuals from accessing online gambling platforms.
11 International Data Transfers
bd89h's primary operations and data storage infrastructure are designed to serve the Bangladesh market. However, some of the third-party service providers we rely on — including game content providers such as Pragmatic Play, Evolution Gaming, and others — operate servers in multiple international locations. As a result, limited game session data may be processed on servers located outside Bangladesh.
Where personal data is transferred internationally, bd89h takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards may include contractual data protection clauses incorporated into our agreements with third-party providers.
By using the bd89h platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh as described above, subject to the safeguards outlined in this section.
12 Third-Party Links
The bd89h platform does not contain links to external third-party websites for general browsing purposes. However, where game lobby interfaces or promotional content reference third-party game providers, those providers operate under their own privacy policies and data practices.
bd89h is not responsible for the privacy practices of third-party game providers or any other external platforms. We encourage you to review the privacy policy of any service you interact with independently of bd89h.
13 Updates to This Privacy Policy
bd89h reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes — meaning changes that significantly affect how we collect, use, or share your personal data — we will notify registered players by email to the address on your account at least seven (7) days before the changes take effect.
Minor updates, such as typographical corrections or clarifications that do not alter the substance of our data practices, may be published without prior notification. The "Effective" date at the top of this page will always reflect the date of the most recent revision.
We encourage you to review this Privacy Policy periodically to stay informed about how bd89h is protecting your data. Continued use of the platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bd89h handles your personal data, please get in touch with our team through any of the following channels:
- Email: support at bd89h.io (plain text — not a clickable link)
- Live Chat: Available 24 hours a day, 7 days a week through the bd89h platform
- WhatsApp: Available 8AM–11PM Bangladesh Standard Time (BST, UTC+6)
Please include "Privacy Policy Query" or "Data Rights Request" in the subject line of any written communication so that our team can route your enquiry to the appropriate person promptly. We aim to acknowledge all privacy-related communications within 24 hours and to provide a substantive response within 10 business days.
Your Privacy Is Our Priority
Still have questions about how we handle your data? Our support team is available 24/7. You can also review our Terms & Conditions or explore everything bd89h has to offer.